January 09, 2012
Our customers know that their project with us includes 24/7 online access to work-in-progress, regular project communication with their producer, and the call from Horizon’s owner to ensure customer satisfaction.
But we’re taking our customer service up a notch. Again.
The project close process now includes a http://www.surveymonkey.com/s/HVP_Customers">Customer Satisfaction Survey, so that our customers have a means to participate in our internal service reviews. Starting this week, survey invitations will be emailed to customers with recent projects to kick off this new customer service initiative.
Can’t wait to share your project input via the email invite?
No problem, use this handy web link now: http://www.surveymonkey.com/s/HVP_Customers
